In this article, you'll learn what the self-service area is and how to view your contract, invoices, billing information and payment method for your Software subscription.
Contents
- Accessing the self-service area
- Viewing your contract details
- Viewing and downloading your invoices
- Editing your billing information
- Changing your payment method
Fast lane
- Open the account menu in the top right corner of the main navigation and select My Magicline contract.
- Open the Contract details tab to check your plan, term and contract limits, use Edit contract for this studio to change or cancel it, or use Upgrade contract now to increase your limits.
- Open the Invoices tab to view and download your invoices.
- Open the Payment details tab to edit your billing information, and the Payment (UPC) tab to change your payment method.
Accessing the self-service area
The self-service area is where you manage your studio's own Software subscription with Sport Alliance: your contract, invoices, billing information and payment method. It is separate from the member-facing self-service functions in the Member Platform, which your members use to manage their own membership, and from any online contract signing your members go through when they join.
Prerequisite: the permission Manage Magicline contract (listed under the My Magicline contract section in your roles and permissions).
To open the self-service area, click the account menu in the top right corner of the main navigation and select My Magicline contract.
Viewing your contract details
The Contract details tab shows your account number (have this ready when you contact support), your plan, and the contract term.
The contract limit section shows how many members and devices you are currently using against your contract's limits.
Use Edit contract for this studio to request a contract change or cancellation, or Upgrade contract now to increase your contract limits or move to a higher plan at any time.
Viewing and downloading your invoices
The Invoices tab lists all invoices for your Software subscription. Download all invoices for a year at once via Download all, or download a single invoice from its menu.
Each invoice shows its payment status, for example paid.
Editing your billing information
The Payment details tab contains a Billing information section. Open it via its context menu and select Edit to see the fields: Company name, VAT-ID, Street + No., Address suffix, Postcode, City, and Email.
The company name cannot be changed here directly: to update it, contact support. The VAT-ID and postal address fields, however, can be edited directly here and saved via Save changes.
You can also change the email address that your monthly invoices for your Software subscription are sent to, at any time.
Changing your payment method
The Payment details tab shows your current Payment interval. To change your actual payment method, open the separate Payment (UPC) tab. There you can select between Credit- and Debit Card and SEPA Direct Debit. Choosing SEPA Direct Debit opens a form for your bank account details and signature; choosing card payment opens a secure embedded payment form provided by the payment processor.