In this article, we introduce the logic for the automatic transfer of claims to Finion FairPay within the context of MemberCash claim returns.
Simplification of the Transfer Logic to Finion FairPay
When a claim transferred by MemberCash is rejected or reversed, this claim might be automatically transferred to Finion FairPay. In the following points, we will show you how this logic works and what reasons come into play.
An overview of all return reasons can be found here.
Key Criteria for Automatic Transfer
Basic Rule
A claim, that is returned during a MemberCash payment run, is automatically transferred to Finion FairPay, if Finion Capital reports, that it has permanently rejected this individual claim. Therefore, it cannot be re-offered to MemberCash for purchase during a payment run. This means that the claim will not be considered again in a future claim transfer with MemberCash.
All claims that have been registered for automatic transfer to Finion FairPay can be found under Finance / Claim Returns in the tab Transferred to Collections.
Exceptions
However, a claim, even if it meets the basic rule, can be excluded from automatic transfer under certain conditions. This happens whenever a claim is rejected for one of the following reasons:
- Member deceased
- Bankruptcy
- Attempted fraud
- Studio closed due to regulatory requirements
- Reversal by studio
- Claim already purchased
- Contract disputed
- Studio contract terminated
Claims that fall into this exception rule can be found under Finance / Claim Returns in the tab Other.