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Notification events reference

  • Updated

In this article you will find the full catalog of events that the system fires automatically, grouped by use case, with the communication channels (Email, Letter, SMS, App) each event supports and the default shipping method per event.

Contents

About this reference

This reference is the master catalog of events that the notification system can react to. Each row in the tables below corresponds to one entry you can pick in the Event dropdown when you add a notification rule.

For each event you see:

  • When it fires: the trigger inside the system that causes the event.
  • Email / Letter / SMS / App: the channels the event supports. Yes means the channel appears in the Type dropdown for that event. No means the channel is not selectable. Yes* means the channel is supported but only visible when the Member App push notifications feature is enabled on your tenant.
  • Default shipping method: the value the system pre-fills when you create a new rule for this event. You can change it on rules that allow both shipping methods.

To turn any of these events into an actual notification, see Set up notification rule configurations.

Membership lifecycle

Events fired around contracts, freeze periods and bonus periods.

Event When it fires Email Letter SMS App Default shipping method
New member A member is created in the system. Yes Yes Yes Yes* Automatic dispatch without confirmation
New membership A new contract is concluded. Yes No No No Confirmation before dispatch
New online contract A contract is concluded online via the Member Platform or web sign-up. Yes No No No Automatic dispatch without confirmation
After membership signing Triggered immediately after a contract is signed. Yes No Yes No Automatic dispatch without confirmation
New member trial contract A trial contract is created. Italy-specific feature flag. Yes Yes No No Confirmation before dispatch
Membership upgrade A contract is switched into a different rate via an online channel. Yes No No No Automatic dispatch without confirmation
Membership switch, new term A member switches into a contract with a new term. Yes Yes No No Confirmation before dispatch
Membership switch, remaining term A member switches and the remaining term still applies. Yes Yes No No Confirmation before dispatch
Contract adjustment A contract change (bulk or individual) is applied. Yes Yes No No Confirmation before dispatch
Contract extension term updated with price Renewal term and price change in one step. Yes Yes No No Confirmation before dispatch
Reminder of contract ending Contract end approaches. Inactive by default. Yes Yes No No Automatic dispatch without confirmation
Reminder of contract renewal Contract renews automatically. Inactive by default. Yes No No No Automatic dispatch without confirmation
Initial term ends, reminder The fixed initial term is about to end. Yes No No No Automatic dispatch without confirmation
Cancellation A regular cancellation is processed. Yes Yes Yes Yes* Confirmation before dispatch
Cancellation, extraordinary Extraordinary cancellation (relocation, medical, etc.). Yes Yes Yes Yes* Confirmation before dispatch
Online cancellation Member self-cancels online. Yes No No No Automatic dispatch without confirmation
Contract withdrawal Withdrawal within the legal cooling-off window. Yes No No No Automatic dispatch without confirmation
Application for membership rejected An online application is rejected. Yes Yes No No Confirmation before dispatch
Cancellation, pro-rated residual maturity Pro-rata residual on early cancellation. Yes Yes No No Confirmation before dispatch
Cancellation, complete residual maturity Full residual maturity due. Yes Yes No No Confirmation before dispatch
Cancellation, pro-rated residual maturity with collection Variant with debt collection handover. Yes Yes No No Confirmation before dispatch
Cancellation, complete residual maturity with collection Variant with debt collection handover. Yes Yes No No Confirmation before dispatch
Cancellation, MemberCash purchase-limit rejection Cancellation triggered by a MemberCash purchase-limit rejection. Yes Yes Yes No Automatic dispatch without confirmation
Freeze period created, with extension A new freeze period is created that extends the contract end. Yes Yes Yes Yes* Confirmation before dispatch
Freeze period created, without extension A new freeze period is created without extending the contract end. Yes Yes Yes Yes* Confirmation before dispatch
Bonus period end The bonus period of a contract ends today. Sent on a delay so the message arrives after the daily cron job. Yes No No Yes* Automatic dispatch without confirmation
Additional module external booking confirmation A member books an additional module externally. Yes No No No Automatic dispatch without confirmation
Additional module internal booking confirmation Studio staff books an additional module via an internal path (member profile, POS, or admin/bulk operations). Yes No No No Automatic dispatch without confirmation
Additional module internal cancellation confirmation Studio staff cancels an additional module in the member profile. Yes No No No Automatic dispatch without confirmation
Additional module external cancellation confirmation An additional module cancellation arrives via website, Connect, or Open API. Yes No No No Automatic dispatch without confirmation

Appointments and classes

Events fired around individual appointments (PT, trial training) and group classes.

Event When it fires Email Letter SMS App Default shipping method
Appointment confirmation An individual appointment is booked in the back office. Yes No Yes Yes* Automatic dispatch without confirmation
Appointment confirmation, external Same, booked externally (Member App, API, web). Yes No Yes Yes* Automatic dispatch without confirmation
Class confirmation A class slot is booked in the back office. Yes No Yes Yes* Automatic dispatch without confirmation
Class confirmation, external Same, booked externally. Yes No Yes Yes* Automatic dispatch without confirmation
Appointment confirmation request System requests the member to confirm a booked appointment. Yes No No No Automatic dispatch without confirmation
Class confirmation request System requests the member to confirm a booked class. Yes No No No Automatic dispatch without confirmation
Appointment cancellation An appointment is cancelled. Yes No Yes Yes* Automatic dispatch without confirmation
Class cancellation A class is cancelled for all participants. Yes No Yes Yes* Automatic dispatch without confirmation
Class cancellation, single participant A single participant is removed from a class. Yes No Yes Yes* Automatic dispatch without confirmation
Appointment change Time, location, or trainer of an appointment changes. Yes No Yes Yes* Automatic dispatch without confirmation
Class change Time, location, or trainer of a class changes. Yes No Yes Yes* Automatic dispatch without confirmation
Appointment reminder Configurable lead time before an appointment. Inactive by default. Yes No Yes Yes* Automatic dispatch without confirmation
Class reminder Configurable lead time before a class. Inactive by default. Yes No Yes Yes* Automatic dispatch without confirmation
Waiting list confirmation Member is added to a waiting list. Yes No No No Automatic dispatch without confirmation
Waiting list, spot booked Waiting-list member is promoted to a confirmed spot. Yes No No No Automatic dispatch without confirmation
Waiting list, spot available A spot opens while the member is on the waiting list. Yes No No No Automatic dispatch without confirmation
Waiting list, appointment starts without spot The appointment starts and the member never moved up. Yes No No No Automatic dispatch without confirmation
Missed appointment The member did not show up to a booked appointment. Yes No No No Automatic dispatch without confirmation
Stream for appointment starts Live-stream URL is sent when a streamed appointment starts. Yes No No No Automatic dispatch without confirmation

Trial sessions

Events specific to trial training sessions (separate from regular appointments).

Event When it fires Email Letter SMS App Default shipping method
Trial session confirmation Trial session booked via staff. Yes No Yes Yes* Confirmation before dispatch
Trial session confirmation, external Trial session booked externally. Yes No Yes Yes* Automatic dispatch without confirmation
Trial session cancellation A trial session is cancelled. Yes No Yes Yes* Confirmation before dispatch
Successful trial training A trial training is marked successful. Inactive by default. Yes No No No Automatic dispatch without confirmation
Trial session voucher compensation A voucher is issued as compensation for a trial. Yes No No No Automatic dispatch without confirmation

Payments, dunning and finance

Events around invoices, returned debits, dunning, payment links and balance receipts.

Event When it fires Email Letter SMS App Default shipping method
Returned debit, manually entered A returned debit is entered by hand. Yes Yes Yes No Confirmation before dispatch
Returned debit, automatic A returned debit is detected automatically from a bank statement. Yes Yes Yes No Automatic dispatch without confirmation
SEPA mandate A SEPA mandate is created or needs to be re-issued. Yes Yes No No Confirmation before dispatch
Payment method invalidated, link A payment method became invalid; the member receives a Fast-Finance link to fix it. Yes Yes Yes No Automatic dispatch without confirmation
Online payment request An outstanding amount is requested via an online payment link. Yes No No No Automatic dispatch without confirmation
Proof of payment A payment is registered and the member receives confirmation. Yes No No No Confirmation before dispatch
Individual invoice An invoice is generated for a specific open claim. Yes No No No Confirmation before dispatch
Invoice run A batch invoice run completes. Yes No No No Automatic dispatch without confirmation
Online invoice An invoice from the online channel is finalised. Yes No No No Automatic dispatch without confirmation
Online cancellation invoice A reversal or cancellation invoice from the online channel. Yes No No No Automatic dispatch without confirmation
Online account balance receipt Member receives a digital balance receipt. Yes No No No Automatic dispatch without confirmation
Online account balance cancellation receipt Reversal of an online balance receipt. Yes No No No Automatic dispatch without confirmation
Consumption credit receipt Member buys consumption credit online. Yes No No No Automatic dispatch without confirmation
Installment plan created A new installment plan is set up for the member. Yes No No No Confirmation before dispatch
Day ticket confirmation Member purchases a day ticket. Yes No Yes Yes* Automatic dispatch without confirmation
Online voucher sales A voucher is purchased online. Yes Yes No No Automatic dispatch without confirmation
Reminder of entry card usage An entry card approaches its usage limit. Inactive by default. Yes No No No Automatic dispatch without confirmation

Self-Service and member requests

Events triggered by member-initiated actions (data changes, reward referrals, double opt-in, check-in reservations).

Event When it fires Email Letter SMS App Default shipping method
Self-Service application confirmation Member submits a Self-Service request (data change, contract amendment). Yes No No No Confirmation before dispatch
Self-Service application approval Staff approves a Self-Service request. Yes No No No Confirmation before dispatch
Self-Service application rejection Staff rejects a Self-Service request. Yes No No No Confirmation before dispatch
"Refer a friend" request received Reward referral submitted via Self-Service. Yes No No No Confirmation before dispatch
"Refer a friend" request confirmed Reward referral approved. Yes No No No Confirmation before dispatch
"Refer a friend" request rejected Reward referral rejected. Yes No No No Confirmation before dispatch
Email confirmation, new contract Double opt-in email after a contract signing. Yes No No No Automatic dispatch without confirmation
Email confirmation, new lead Double opt-in email after a lead capture. Yes No No No Automatic dispatch without confirmation
Marketing consent (double opt-in) Member triggers double opt-in for marketing consent. Yes No No No Automatic dispatch without confirmation
Check-in reservation Member reserves a check-in slot in a capacity-managed studio. Yes No No No Automatic dispatch without confirmation
Reminder of medical certificate expiration Medical certificate close to expiry. Italy-only feature. Yes No No No Automatic dispatch without confirmation
Invalid member address A member's address is marked invalid (e.g. after a letter return). Yes No No No Automatic dispatch without confirmation
Home studio change The member's home studio is changed. Yes Yes No No Confirmation before dispatch

Leads, parents and customer groups

Events for lead generation, parental notifications for minors, customer groups and birthdays.

Event When it fires Email Letter SMS App Default shipping method
New external lead A lead arrives through an external channel. Yes No Yes No Automatic dispatch without confirmation
New external lead, additional Legacy duplicate of the above. Only fires when the legacy feature is enabled. Yes No Yes No Automatic dispatch without confirmation
Parent notification, new member A minor signs up. Parent or legal representative is notified. Yes Yes No No Confirmation before dispatch
Group joined A member joins a customer group. Yes Yes No No Confirmation before dispatch
Group left A member leaves a customer group. Yes Yes No No Confirmation before dispatch
Birthday A member has a birthday. Letters are queued one day early so they arrive on time. Inactive by default. Yes Yes Yes Yes* Automatic dispatch without confirmation

Loyalty, referral and vouchers

Events from the loyalty program, the referral program, and voucher operations.

Event When it fires Email Letter SMS App Default shipping method
Loyalty program member registered A member opts into the loyalty program. Inactive by default. Yes No No No Automatic dispatch without confirmation
Loyalty program level reached A member crosses into a new loyalty level. Inactive by default. Yes No No No Automatic dispatch without confirmation
Reward credit, referrer The referring member is rewarded. Yes No No No Automatic dispatch without confirmation
Reward credit, referred member The new (recruited) member receives the welcome reward. Yes No No No Automatic dispatch without confirmation
Reward redemption The referrer redeems their reward. Yes No No No Automatic dispatch without confirmation
Reward redemption, auto (referrer) The referrer's reward is auto-redeemed. Yes No No No Automatic dispatch without confirmation
Reward redemption, auto (referred member) The new member's reward is auto-redeemed. Yes No No No Automatic dispatch without confirmation
Voucher redeemed A standard voucher is redeemed. Yes Yes No No Automatic dispatch without confirmation
Voucher redeemed, company A company or corporate voucher is redeemed. Yes Yes No No Automatic dispatch without confirmation
Voucher withdrawn A voucher is revoked. Yes Yes No No Confirmation before dispatch
Voucher withdrawn, company A company voucher is revoked. Yes Yes No No Confirmation before dispatch
Contract voucher compensation A contract voucher is granted as compensation. Yes No No No Automatic dispatch without confirmation
No-show penalty A member receives a penalty after exceeding the no-show limit. Yes No No No Automatic dispatch without confirmation

Feature-toggled events

Some events are only available when the matching feature is enabled on your tenant. If you cannot find an event in the dropdown, it is most likely behind a feature flag:

  • Loyalty program: enables the two loyalty events (member registered, level reached).
  • Online voucher sale: enables Online voucher sales.
  • Italian trial contract notification: enables New member trial contract.
  • Legal representative notification: enables Parent notification, new member.
  • Post-contract signing notification rule: enables After membership signing.
  • Online payment request notification rule: enables Online payment request.
  • Contract voucher compensation notification: enables Contract voucher compensation.
  • Additional module notifications: enables the three additional-module events (Additional module internal booking confirmation, Additional module internal cancellation confirmation and Additional module external cancellation confirmation).
  • Member App push notifications: enables the App channel on every event that supports it. Look for events marked with Yes* in the tables above.
  • New external lead, additional: legacy flag. Only relevant if the duplicate lead event is still used on your tenant.

If you expect an event or channel that is missing in your studio, contact support to confirm which features are active on your tenant.

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