Communication center

In this article, you will learn about: Functions and features of the Communication Centre within the system.

Table of contents:

• Shipping Centre
• Returns
• Messages
• Management
• Designs
• Additional Placeholders
• Notification Rules

Shipping Centre

The Shipping Centre provides information about the current status of your messages to customers. It is divided into five categories:

• Drafts: Messages that have not been sent yet
• Outbox: Messages waiting to be sent
• Sent: Information on sent messages
• Archive: Archived messages are stored here
• Errors: Undeliverable messages appear here

You can retrieve and manage messages in each category.

Returns

If a letter is returned as undeliverable, you can record and track it here.

Functions:

• Scan returned mail: For high mail volumes, the “Return Barcode in Letterhead” function can be activated. This allows automatic recording of returned letters by scanning.
• Manual entry: Search for the affected customer manually and mark the returned letter in the customer history.

All returns are digitally archived with the date and return reason.

Messages

To send bulk messages such as newsletters or birthday greetings, you can use the “Bulk Messages” section. These can be sent across all channels.

A dunning run is also considered a bulk message and is automatically created and assigned by the system.

Process:

1. Select the communication medium.
2. Set a title for the message.
3. Select recipient lists.
4. Choose a template.
5. Generate and review messages.

*Depending on the medium, country, and settings, costs may apply.

Management

In the “Management” section, you will find three key subsections:

• Templates:
  • The system distinguishes between system templates (for system actions) and custom templates (messages you create).
    
    
• Designs:
  • Customise the visual appearance of your messages.
    
    
• Notification Rules:
  • Link-specific events (e.g. “blocking period added”) to a message template. The system then automatically sends an appropriate notification.

Designs

Here, you can upload and manage your templates. Customise your communication to match your branding and create designs for special occasions.

In the “Designs” section, you can upload your email and letter designs. Use your brand colours and creative templates for special occasions.