In this article you will learn how email addresses of members and prospects are masked by default in the system, and how you can reveal the full address when needed.
Contents
Fast lane
- By default, email addresses are shown in a shortened, masked form to protect members' sensitive data.
- Masking applies to everyone.
- To reveal an address, select the reveal icon next to the masked email in the member or prospect profile.
Prerequisites
- To reveal a masked email address: access to the member or prospect profile where the address is shown.
How masking works
By default, members' and prospects' email addresses appear in a shortened, masked form throughout the system. This protects sensitive contact data while still letting staff recognize and work with the record.
The masked address follows a fixed display rule:
- First character of the local part (before the
@) + asterisks + last character of the local part +@+ full domain. - If the local part consists of a single character only, it is shown as
*.
Examples (purely illustrative):
| Original address | Masked display |
|---|---|
| mueller@example.com | m***r@example.com |
| a@example.com | *@example.com |
| anna.beispiel@studio.example | a***l@studio.example |
The domain is not shortened, so that in support or callback situations you can still recognize which provider is involved.
Note: Masking applies to how the address is displayed in the system. It is not a technical access barrier at a deeper level: in certain raw data (e.g. the browser's network responses) the full address may still be contained. Therefore treat masking as an organizational measure within your internal role concept and your data protection rules, not as a final technical lock.
Affected surfaces
The masked display takes effect in the following views:
- Classic system view: member profile, member search, prospect quickview, prospect detail view.
- Trainer App / frontdesk: member data card.
- Sales Tool: person card and personal address data with an email field.
In these views the address appears in its masked form by default; all other contact data (phone, address, bank details) is not affected by this change and is handled separately.
Revealing an email
You can make the full address visible per record:
- Open the member or prospect profile in which the email is displayed masked.
- Next to the masked email address, select the reveal icon (the eye symbol).
- The full address is displayed. Select the icon again to mask it.
Important points about revealing:
- Revealing applies only to the current view and the current page load. On reload or when switching records, the address is masked again.
- The revealed state is not stored permanently (neither per user nor per record).
- Revealing is not recorded in an audit log in this version.