In this article, you will learn: How to configure fallback communication for notification rules
- Communication/Administration/Notification rules
- Create or Edit notification rule
- Add fallback communication
You can configure fallback communication for your notification rules. This way, your members will be contacted via an alternative channel if sending the automated message is not possible (e.g. if there is no valid email address).
To configure fallback communication, please go to Communication/Administration/Notification rules in your Magicline and open your configuration. Then add a new communication rule or edit an existing one, if you want to add fallback communication retrospectively.
Now, click on "Add fallback communication" at the bottom of the dialog.
Please note, that this option is only available for certain events. Some events only have one possible communication channel (e.g. Online contract cancellation only supports E-Mail). So, a fallback option is not available in such cases.
Now you can choose an alternative communication channel, which will be used in case communication via the original channel is not possible. You can add multiple fallback communication options, which will be used in your specified order from top to bottom.
Please note: The message is only sent once via one channel. The fallback channels are only used in case the previous one is not possible.
In this example, we will first try to send out the message via MySports. If sending the MySports message was successful, the process will stop at this point. If for some reason sending the message was not successful, e.g. when the member has no MySports connection, then we will try to send out an E-Mail. In case we were able to send the E-Mail the process is finished, but if sending the E-Mail is also not possible, e.g. because the member has no E-Mail address, then we will try to send a text message.