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How to activate the Wellhub integration

  • Updated

In this article you will learn what you need for the Wellhub integration (formerly Gympass), how it affects your partner-integration capacity, how to activate it and how Wellhub users check in at your studio.

Contents

Quick Guide

  1. Open the Marketplace and select Wellhub.
  2. Start the activation and choose which data you want to share with Wellhub.
  3. Complete the activation.
  4. Archive existing customer records of Wellhub users.
  5. Assign an access medium to Wellhub users on their first visit.

Prerequisites

  • Your studio has an active partnership with Wellhub. If you are not a Wellhub partner yet, register with Wellhub first (see Web links).
  • The integration is available in your country. If it isn't, the Marketplace shows a notice and the integration can't be activated.

You don't need a free place in your partner-integration capacity, and you don't need to book an Additional Partner Integration for Wellhub.

Wellhub and your partner-integration capacity

Wellhub is the software's first Premium Partner. An active Wellhub integration doesn't count towards the partner-integration capacity of your package. The same applies to the Urban Sports Club integration.

  • If Wellhub was already active, the place it used is now available for another integration.
  • If you have Wellhub and Urban Sports Club active, two places become available.
  • An Additional Partner Integration you booked earlier stays active and isn't cancelled automatically. You can use its place for another integration or cancel it.

You can see how many places you use in your contract: click your avatar at the top right and open My Magicline contract / Contract details. Look for the Partner Integrations row. How to manage or cancel an Additional Partner Integration is explained in How to increase, cancel, and manage the number of your partner integrations.

How to activate the integration

  1. Open the Marketplace in the main navigation.
  2. Select Wellhub and start the activation.
  3. Choose which data you want to share with Wellhub for existing and new customers.
  4. Follow the remaining steps shown and confirm the activation.

Wellhub is then informed about the activation. After that, Wellhub appears under Settings / Integrations / Activated Integrations.

To make Wellhub visits bookable for specific services or courses, assign the aggregator as described in How to assign an aggregator to a service or a course service.

How Wellhub users are created in the software

Once the integration is active, a Wellhub user is created automatically as a Prospect when they check in to your studio in the Wellhub app for the first time. The customer profile is linked to the user's Wellhub ID.

The automatic check-in validation only works with these new profiles. If you already have customer records for Wellhub users that you created manually, archive them.

Check-in of Wellhub users

  1. First visit: The Wellhub user checks in in the Wellhub app and is created as a Prospect. Assign an access medium to the user, for example a card or a wristband, just as you do for your own members.
  2. From the second visit: The user first checks in in the Wellhub app. This unlocks their access medium. When the medium is scanned, the check-in is confirmed automatically.

If a check-in is rejected, see What an aggregator check-in rejection means.

Note: This article was created with the help of artificial intelligence and editorially reviewed.

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