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Error messages during online contract conclusions - meaning and resolving

  • Updated

In this article, you will learn which error messages can occur during online contract conclusions, when accessing studio websites, or during online cancellation, and what you can do to resolve them.

Contents

Quick guide

  1. Identify error: Check the error message that your member receives.
  2. Find solution: Use the tables in this article to find the cause and the recommended course of action.
  3. Adjust settings: Carry out the recommended steps, such as adjusting your configuration or checking URLs.

Error messages during online contract conclusion

When your members want to sign a contract online, various background checks can lead to an error message. The following table gives you an overview of possible errors, their causes, and how you can react to them.

Error code Possible cause Recommended course of action
PDPR A contract proposal for this member already exists and is still pending. Usually, it is sufficient to wait until the first contract proposal has been processed. If this does not happen, please contact support.
EMOD The same email address has been used for another contract within the last 24 hours. The member should wait or use a different email address.
EXCU A MySports user is trying to sign a contract, but a similar customer record was found in Magicline. The MySports user should first connect their account to your studio and then try to sign the contract again.
WCOD The member is already known and has outstanding debts. The contract must be concluded directly in the studio so that you can decide whether to approve it.
8FEL The member is already known and has an access ban. The contract must be concluded directly in the studio so that you can decide whether to approve it.
DFOC The member already has an active contract and your studio configuration does not allow additional online contract conclusions. You can adjust your configuration to allow additional contracts.
CTBS The member is already known and has a contract that was terminated by the studio. You can adjust your configuration to also allow new contracts for members terminated by the studio.
ΗΝΜΑ The member is younger than the minimum age specified in the contract conditions. The contract must be concluded directly in the studio, as the consent of a legal guardian may be required.
EIDC The member is already known and is in debt collection. The contract must be concluded directly in the studio so that you can decide whether to approve it.

Error messages when accessing studio websites

Errors can also occur when simply accessing your studio pages. The cause is usually the configuration or a faulty URL.

Error code Possible cause Recommended course of action
WURL The URL is incorrect (e.g., incomplete or a target page like /checkout is missing). Check the URL the member is using. Something seems to be missing or incorrect.
SHNC There is no active studio configuration, i.e., no locations have been activated for the websites. You should activate your studio websites for the desired locations.
SINC The location overview page is inactive. You can activate this page in the "Overview of studios" widget within the studio pages.
RBINC The page for rate packages (memberships) is inactive. Activate the page in the "Memberships" widget in the studio pages. This is mandatory if you want to offer memberships online.
TSINC The page for trial sessions is inactive. Activate the page in the "Trial session" widget in the studio pages.
WSID The studio ID in the URL does not exist. The URL contains an invalid studio ID. The studio may have been archived or the ID is incorrect.
WTID The tenant ID is invalid. The URL contains an invalid tenant alias. If the error occurs unexpectedly, please contact support.
URL_NOT_EXIST The accessed URL does not exist. The URL contains an invalid studio name. If the error occurs unexpectedly, please contact support.

Error messages during online cancellation

Errors can also occur when members try to cancel their contract online.

Error code Possible cause Recommended course of action
ITI The tenant name in the URL parameters is invalid. Members usually get to this page via a button on your website. You must ensure that the link on the button is correct, especially the name of your tenant in the link.

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