This article is about what happens when a customer or prospect ist archived.
Fast lane
- Final deletion of customers and prospects is irreversible.
- Archived customers are anonymized through the data protection function, making the original data inaccessible after anonymization.
- Archiving is only possible if there are no active contracts or outstanding receivables.
Recovering archived customers and prospects
Unfortunately, once former members and prospects are archived, they cannot be recovered.
After a customer's data record is archived, it will no longer appear in the member list or search results.
Data Protection and Anonymization
When former members are archived, they are also anonymized. Due to data protection policies, we cannot access the original data.
As a studio operator, you still benefit from the continued availability of metadata on all your members, such as analytics statistics. The data records are anonymized, meaning it cannot be traced back to any specific individual.