In this article, you will learn how to troubleshoot issues when employees cannot see or manage shift schedules:
Table of Contents
Quick Guide
- Go to Resources / Employees.
- Select Roles and then the relevant role.
- Ensure that permissions such as Manage Shift Planning and Manage Work Areas are enabled.
- Ensure that employees have the necessary location access.
- Check for missing permissions and add them.
- Save the changes and ask the employees to log out and log back in.
Detailed Guide
Step 1: Open Resources and Employees
To troubleshoot the issues, first go to Resources and then to Employees. This is the first step to ensure you can check the correct settings for the employee roles.
Step 2: Select Role
Select the Roles option and find the relevant role assigned to the affected employees. This is important to review and adjust the specific permissions for this role.
Step 3: Check Permissions
Ensure that the following permissions are enabled:
- Manage Shift Planning
- Manage Work Areas
- Manage Employees
- Shift Planning Management
These permissions are crucial for employees to be able to see and manage shift schedules.
Step 4: Ensure Location Access
Check if employees have the necessary location access. Without the correct location access, they cannot access the shift schedules.
Step 5: Add Missing Permissions
If the issue persists, review the error messages for missing permissions and add them. Sometimes specific permissions may be missing as indicated in the error messages.
Step 6: Save Changes and Re-login
Save all the changes made and ask the affected employees to log out and log back in. This helps to apply the new settings and check if the issue is resolved.