In this article, you will learn how to fix issues with payment runs that do not include all members or contributions:
Table of Contents
Quick Guide
- Ensure all members are assigned to the correct payment run group.
- Check the payment method in the member account.
- Check for payment blocks or restrictions in the member account.
- Ensure the payment run configuration includes all relevant contributions.
- Contact customer support if the issue persists.
Assign Members to the Correct Payment Run Group
To ensure all members are included in the payment run, verify that each member is assigned to the correct payment run group. Go to Settings/Finances/Payment Run Groups and make sure all relevant members are correctly assigned.
Check the Payment Method in the Member Account
Check if the payment method in the member account is correctly set. Go to Member View / Account Balance / Payment Method and ensure the payment method is current and accurate.
Check for Payment Blocks or Restrictions
Check for any payment blocks or restrictions in the member account. Go to Member View / Account Balance / Payment Blocks and ensure there are no blocks or restrictions that could prevent the payment run.
Verify the Payment Run Configuration
Ensure the payment run configuration includes all relevant contributions. Go to Settings / Finances / Payment Runs / Configuration and verify that all necessary contributions and fees are included in the configuration.
Contact Customer Support
If the problem persists, contact customer support for further assistance. The support team can help with specific issues you might not be able to resolve on your own.