How can I cancel or delete a payment run?

In this article, you will learn how to cancel or delete a payment run:

Table of Contents

• Quick Guide
• Detailed Instructions
• Step 1: Reset Status
• Step 2: Cancel Payment Run
• Important Notes

Quick Guide

Payment runs can only be canceled if they are in the "open" status

1. If the payment run is already marked as "submitted to the bank", ensure that your bank has not started processing the XML file yet, or contact MemberCash to verify this.
2. Send an email with the required details to info@magicline.de to reset the status of the payment run to "open".

After resetting the status, you can cancel the open payment run through the menu.

Detailed Instructions

Step 1: Reset Status

To cancel or delete a payment run, you must first reset the status of the payment run to "open". Please send an email to info@magicline.de with the following information:

• Account number
• Studio name
• Amount of the payment run
• Creation date of the payment run
• Name of the requester
• Signature

Once the status of the payment run has been reset to "open", you can proceed to the next step.

Step 2: Cancel Payment Run

After resetting the status of the payment run to "open", you can cancel the payment run through the menu. Follow these steps:

1. Open the menu.
2. Go to Finances / Payment Runs
3. Select the corresponding payment run.
4. Click on "Cancel" through the three-dot menu on the right side of the payment run row.

Important Notes

Please note that canceled payment runs cannot be deleted. They are kept for documentation purposes.