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Payment Reconciliation for Swiss Direct Debit Procedures (CH-DD & LSV+)

  • Updated

In this article, you will learn how to check the receipt of payments for your Swiss payment runs and how to manually record any chargebacks.

Contents

Fast lane

  1. Finances / Payment Runs
  2. Click on the three-dot menu for the desired Swiss payment run and select Check receipt of money.
  3. Select the payments that should be canceled as a chargeback.
  4. Optional: Set the reason, fee, and booking date for the chargeback.
  5. Click SAVE to reopen the receivables.

Checking receipt of payment and processing chargebacks in bulk

Since bank statements for Swiss direct debit procedures (CH-DD and LSV+) do not contain direct information about chargebacks, we have developed a process for you to manually record missing payments. This ensures that your accounting is correct and reflects the actual payment status of your members.

To do this, go to the Finances / Payment Runs section. For the relevant Swiss payment runs, you will find the new option "Check receipt of money" in the three-dot menu.

After clicking on it, a new window will open. Here you will see a list of all payments from the payment run for which no matching receipt of money could be found after uploading your bank statements.

You can now select all or individual payments from the list that you want to cancel as a chargeback. For the selected payments, you can define additional details for the cancellation:

  • Reason for chargeback: Select one of the predefined reasons from the list.
  • Chargeback fee: Here you can enter a fee that will be charged to the member in addition to the open receivable. The default value is 0.00.
  • Booking date of the chargeback: The date on which the chargeback should be booked. By default, today's date is selected.

With a click on SAVE, the selected payments will be canceled. The original receivables will then become due again and can be included in future dunning runs.

Open payments in the Tasks overview

In addition to the process via the payment run overview, you have another way to keep track of unverified payments. Under Tasks / Bank transactions / Payments, you will find a view that shows you all unassigned payments. From here, you can also manually cancel these payments individually.

Required permissions

To be able to check the receipt of money and process chargebacks, your role needs the appropriate permission. By default, this is enabled for the "Admin" and "Office" roles.

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