In this article you will learn what counts as an incorrect invoice, what information is needed to request a correction, and how the process works.
Contents
- Incorrect invoice vs. pricing question
- Required information
- Process and timeline
- Information for a credit note or refund
Incorrect invoice vs. pricing question
An incorrect invoice is one where the document does not match the contractual agreement — for example, if the wrong amount or period is shown.
A pricing question arises when the agreement itself is in dispute — for example, if the agreed price is being challenged. These cases are handled by your account management, not by Accounting.
Required information
To request a correction, please provide:
- Invoice number
- Billing period
- Contract reference or any supplementary agreements (if applicable)
Process and timeline
Once your request is received, the invoice will be reviewed. If more time is needed, you will receive an interim update. The outcome will be communicated to you with a confirmation.
Processing time varies depending on the coordination required across departments and may take anywhere from a few days to several weeks.
Information for a credit note or refund
If a correction results in a credit note or refund, the following details are required:
- Invoice number
- Bank details for reconciliation