Billing & Contract (B2B)

Invoices & Documents

• What am I being charged for? Understanding my invoice
• How do I update the billing address or company name on my invoices?
• How do I change the email address invoices are sent to?
• How do I request a copy of a specific invoice?
• Where can I find and download my invoices?

Corrections & Disputes

• My invoice is incorrect — how do I request a correction?

Payment & SEPA

• I paid by bank transfer — how do I ensure the payment is allocated correctly?
• My SEPA direct debit failed — what should I do?
• How do I update my bank details or IBAN for SEPA direct debit?

Dunning & Overdue Payments

• I received a payment reminder — what should I do?
• How do I prove I have already paid an invoice?

Contract & Pricing

• How do I cancel my contract?
• Why did my price change or why is there an unexpected charge on my invoice?
• Contract duration, renewal, and notice periods

Other

• Is this invoice email genuine? How to spot phishing