In this article you will learn who can request an IBAN change, how to make the change via Self-Service or ticket, and which deadlines apply.
Contents
- Who can request an IBAN change?
- Changing via Self-Service
- Changing via ticket
- Cut-off deadline and confirmation
Who can request an IBAN change?
An IBAN change can be requested by the contract owner or a registered contact person.
Changing via Self-Service
You can update your IBAN directly in the portal: My Magicline contract → Payment details → Payment details → Edit. Select the SEPA Direct Debit tab, enter your new IBAN and the remaining bank details, then confirm with Confirm. The change takes effect immediately. If this option is not available in your portal, please contact Support.
Changing via ticket
If Self-Service is not available, submit a support ticket with the following details:
- New IBAN
- Account ID
- Studio ID
- Requested date of change
Cut-off deadline and confirmation
For a ticket-based change, the request must be received at least 2 to 3 business days before the next direct debit run for the new IBAN to be used in that run.
Once processed, you will receive a brief confirmation via ticket. Changes made through Self-Service do not generate a separate confirmation.