In this article you will learn how to update your invoice email address, who is authorised to request the change, and from when the change takes effect.
Contents
- Changing via Self-Service
- Who is authorised to request the change?
- Required information
- Does the change apply to past invoices?
- Processing time
Changing via Self-Service
You can update the invoice email address directly in the portal: My Magicline contract → Payment details → Billing information → Edit. Enter the new address in the Email field and confirm with Save changes.
If this option is not available in your portal, please contact Support.
Who is authorised to request the change?
The contract owner or a registered contact person may request a change to the invoice email address.
Required information
For a manual change via Support, please provide the following:
- Account number
- New email address
- Date from which the new address should be used
Does the change apply to past invoices?
The change applies to future invoices only. Past invoices will not be resent to the new address.
Processing time
For manual changes via Support, a processing time of 1 to 2 business days is typical.