In this article you will learn where to find your invoices in the portal, how to download them, and what to do if you do not have portal access.
Contents
- Downloading invoices via Self-Service
- Finding invoices using identifiers
- When are invoices generated?
- No portal access
- Manual invoice resend
Fast lane
- My Magicline contract / Invoices
- Select the invoice you need and download it
Downloading invoices via Self-Service
Your invoices are located in the My Magicline contract section under Invoices. You can download all invoices for your account there.
Note: If the download is not available in your portal, please contact Support (see below).
Finding invoices using identifiers
The following details help you identify the correct invoice:
- MLI or MSI invoice number
- Reference ID
- Customer number combined with the direct debit date
When are invoices generated?
Invoices are generated on the 1st of each month. Correction invoices may deviate from this schedule and are issued on an as-needed basis.
No portal access
If you do not have access to the portal, proceed as follows:
- Contact the admin user of your account first. They can download invoices via Self-Service and forward them to you.
- If no admin access is available, contact Support and provide the following details:
- MLI or MSI invoice number
- Reference ID
- Customer number and direct debit date
Manual invoice resend
If an invoice needs to be resent manually, delivery typically takes only a few minutes.