In this article you will learn what information is needed to request an invoice resend, which email address the invoice is sent to, and when a resend is not possible.
Contents
Required information
To request an invoice resend, provide the MLI or MSI invoice number if available. If not, the following details are sufficient:
- Reference ID
- Customer number
- Direct debit date
Which address is the invoice sent to?
Invoices are sent to the billing email address stored in the system, which was provided at the time of contract signing.
If that address is no longer available, the contract owner or a registered contact person must provide a new one. See the article How do I change the email address invoices are sent to? for instructions.
Restrictions on invoice resend
An invoice resend is not possible if the requesting person is not registered as a contact or has been blocked by the contract owner, in compliance with data protection requirements.