In this article, you'll learn how to reach the support chatbot in the Help and Support area, and which channels are available to you depending on your contract.
You can reach the support chatbot through the Help and Support area. There you can enter your question directly and receive either an instant answer, a link to the relevant Help Center article, or the next step toward personal assistance.
How to open the chatbot
- In the left navigation of the software, click Help and Support.
- In the Support Center sub-menu, select Contact support.
- The chatbot opens in the bottom left. Type your question into the input field.
Next steps
The chatbot answers common questions directly in the chat and links to relevant Help Center articles. If your request goes beyond a standard answer, the chatbot routes you to the right channel based on your contract:
- Request via your support form: The chatbot shows you a link to a form tailored to your location. Fill it in so our support specialists can capture your case in full and start working on it with all the relevant details. Complex or individual cases are picked up as quickly as possible by the team responsible for you.
- Direct live chat: If live chat is included in your contract, a support agent takes over the conversation and answers your question directly in the chat.
- Ticket via the Support Center: If live chat is not available to you, you can create your ticket directly in the Support Center of the software.
Tip
Describe your request as specifically as possible, for example with your contract number, the affected member, or an error message. This way, the chatbot can find the right answer faster, and an agent can help without follow-up questions.