In this article, you will learn how to manually enter a return debit.
Contents
Fast lane
- Finance / Bank transactions / Reverse postings
- Click Enter return debit
- Enter the customer's booking number and check the details shown
- Enter the amount, reason and posting date, then confirm
Entering a return debit manually
Your bank can notify you that a direct debit could not be collected, for example because of insufficient funds, an invalid mandate, or a revocation by the account holder.
If you use Finion MemberCash, return debits are entered for you automatically. Without it, you enter them manually as described below. This reopens the corresponding debt on the customer's account.
How to enter a return debit
Go to Finance / Bank transactions / Reverse postings and click Enter return debit.
Enter the customer's Booking number, from your bank's file or looked up from a payment run's detail page in the software (Finance / Payment runs, open a run, each line shows its own booking number). The software looks up the booking number and shows the customer's name, the original debit amount and date, and the bank details (IBAN, BIC, bank name).
If the booking number cannot be matched to a direct debit, the software shows a message that the number is incorrect and needs to be double-checked.
Click Next. Enter:
| Field | Description |
|---|---|
| Reverse posted amount | The amount to book as returned. It cannot be lower than the original direct debit amount; any amount above the original debit is calculated as Banking fees. |
| Reason | Select the reason for the return, for example Insufficient covering, Incorrect bank data, Invalid mandate, Objection of the account holder, Expired card, Invalid card, Authorization declined, or Other reason. |
| Posting date | Defaults to today and cannot be set in the future. Backdating requires the additional permission Book return debits in the past. |
Click Save. The debt is now reopened on the customer's account.
Permission: Enter return debit, found under the Finance permission category in a role's permission list.
A return debit cannot be entered for an archived member, and the reversed amount cannot be lower than the original direct debit amount.