In this article, you'll learn: How to plan a recurring dunning run.
Quick guide
- Under Settings > Finance > Dunning Run Planning
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Then click on "Schedule Dunning Run" in the upper right corner.
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Then enter the data for your dunning run
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Select an interval at which your dunning run should be performed.
What is dunning run planning?
The dunning run scheduling uses your existing configuration of your dunning run and allows you to automatically run your dunning run at intervals you specify.
Dunning run planning configuration
The dunning run planning allows you to schedule a dunning run over several locations. The following settings are queried:
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Consider undeliverable members
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Consider underage members
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Maximum amount for open receivables,
Here you can specify whether receivables should only be dunned up to a certain maximum value. All receivables of a member will be collected, if the total amount of these receivables exceeds the maximum amount, the member will not be considered in the dunning run. -
Consider "pay later" receivables
If members have purchased something and the "pay later" method was selected when paying at the checkout, this receivable will be marked as a "pay later" receivable. This setting takes effect if a rule for late payment has been defined in your dunning configuration.
In this case, the late payment refers to the due date of the "pay later" receivable and is also taken into account in the dunning run planning. -
Create task in case of error
If this option is enabled, a task will be created for the user you specified in case of an error. For example, if the dunning run cannot be executed, the user will find the description of the failed dunning run in the Magicline under Tasks > (my) tasks.
In the course of dunning run planning, automation can also be set for communication and completion of the dunning run.
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Send communication automatically
The communication you set in your dunning system will be used to notify the default members. -
Automatically close dunning run
If you want the dunning run to be closed automatically, select this setting. In addition, automatic closing can also be used to perform a collection run to map the entire process from dunning to collection transfer.
To start a collection run after a dunning run, the setting "Automatically complete dunning run" must be selected.
Then select whether the "Prepare collection run" or "Prepare collection run and transfer automatically" should be used.
Preparing the collection run creates the collection run with the status "Preview", giving you the opportunity to review it and complete it manually.
If, on the other hand, you want the collection run to be fully automated, select the "Prepare collection run and transfer automatically" option - in this case, the collection run will also be completed automatically and transferred to your collection partner.
Planning the execution
In the next step you can specify whether the dunning run should be executed once or recurrently.
One-time dunning run planning
You have the option to schedule the dunning run once, for this purpose set a date on which the dunning run will be executed with your previously specified configuration.
Recurring dunning run scheduling
In the recurring dunning run scheduling you can define in which intervals your dunning run should be executed.
When selecting the date of execution you can choose between a weekly or monthly execution.
For months you can select a day in the month between the 1st and 28th of a month, for weeks you can select the day of the week here.
The start date indicates from when the planning should start.
For example, every month at the end of the month, starting with July 2023.
Select "Every 1 month on the 28th of the month" with the start date "28.07.2023".