Starting January 6, 2025, a new payment run logic will be introduced for MemberCash customers. This article explains what changes are being made, their benefits, and what you should keep in mind.
Overview of topics:
- What is changing?
- Impact of the change
- Important dates
- Further information and assistance
Fast Lane
Here's how to quickly prepare for the new payment run logic:
- Note the rollout date (01/06/2025).
- Check if the transfer function to Finion FairPay is active in your studio.
- Review our support articles.
- From the rollout date, monitor studio tasks for invalid or missing SEPA mandates.
What is changing?
Starting January 2025, the following adjustments will be implemented in the payment run logic:
- Inclusion of members without valid SEPA mandates: Claims for these members will now be included in the payment run to avoid processing bottlenecks.
- Automatic creation of studio tasks: Tasks will be automatically created for members with invalid or missing SEPA mandates, enabling timely data corrections.
- Forwarding to Finion FairPay: Claims older than four months will be automatically forwarded to Finion FairPay for debt collection if the transfer function is active.
Impact of the change
- Higher payment run amount: The inclusion of previously excluded claims will initially increase the payment run amount, which will stabilize over time.
- Increased studio revenue: Forwarding to debt collection increases the chances of successfully collecting older claims.
- No impact on the MemberCash fee: Members with invalid account details will be directly rejected and will not affect the calculation of the MemberCash fee.
Further information and assistance
- Our support article provides helpful explanations about the transfer logic.