In this article, you will learn why a claim is displayed as "not transferred to debt collection" after a return and why the automatic contract termination is not always triggered.
Contents
- Understanding the status "Transferred to debt collection: No"
- Prerequisites for automatic contract termination
Quick Guide
- Check the reason for the claim's rejection under
Finance / Returned Claims. - Compare this reason with the automation settings under
Settings / Finance / Finion Financial Solutions / Finion MemberCash. - The automatic actions will only be executed if the reason for rejection matches the reasons defined in the settings.
Understanding the status "Transferred to debt collection: No"
If a claim cannot be collected by the payment service provider, it appears in the overview under Finance / Returned Claims.
Every rejected claim has a return reason (e.g., "Other reason"). It can happen that a claim is initially transferred to the debt collection partner but is then rejected by them after a review determines it is untenable.
In such a case, the transfer is canceled in the system. This results in the status "No" being displayed in the "Transferred to debt collection" column, even though a transfer attempt was made. The view therefore always reflects the final, current status of the claim.
Prerequisites for automatic contract termination
Your software offers the option to automatically terminate contracts in the event of returned claims and set the remaining amount due. However, this automation is linked to specific conditions.
You can find the configuration for this under Settings / Finance / Finion Financial Solutions / Finion MemberCash.
As described in the help text on this settings page, the automation applies exclusively to the return reasons mentioned there (e.g., "Purchase limit" and "Claim not purchasable").
If a claim is returned for another reason, such as "Other reason," the automatic termination and setting of the remainder due are not triggered. The member's contract continues unchanged in this case. It is therefore crucial to match the actual return reason of the claim with your automation settings.