In this article you will learn: how to submit payment runs to MemberCash.
Contents
- Prepare Payment Run
- Check the Payment Run File
- Submit Payment Run to MemberCash
- Delete or Cancel Payment Run
Fast lane
- Go to Finance / Payment runs and click on Prepare Payment Run.
- Check the payment run file for accuracy.
- Click on Submit Payment Run to send it to MemberCash.
Prepare Payment Run
To submit your payment run to MemberCash, you must first prepare the payment run file in the software. Navigate to Finance, then in the overview, click on Create Payment Run in the upper-right corner, and enter the details such as the collection date and claim period.
Note:
- If an open payment run already exists, a new one cannot be created. All existing payment runs must be closed first.
- Your payment run file must reach us at least two banking days before the collection date (banking days exclude weekends and bank holidays).
Check the Payment Run File
Once the payment run is prepared, it is essential to check the payment run file for accuracy before sending it to MemberCash.
Click on the prepared payment run to access the file's details. For the check, go to the Members tab and sort by the highest amount. This approach helps with spot checks. Everything correct? Then return to your payment runs.
Click on Prepare Payment Run in the three-dot menu next to your current payment run and confirm preparation. The payment run status will now be “open.”
Submit Payment Run to MemberCash
With the payment run prepared, you can start the submission process by clicking on Submit Payment Run in the three-dot menu next to the current payment run. A prompt will open where you must confirm the submission.
After confirming the submission to MemberCash, the payment run status changes from Open to Booked. “Booked” means the payment run has been submitted to the processor. “Completed” is a separate, later final state that is not reached by submission alone.
Once submitted, the payment run cannot be undone.
Delete or Cancel Payment Run
If you discover an error in a payment run that has not yet been submitted to MemberCash, you first cancel it and can then remove it.
To cancel a payment run that has been prepared but not yet submitted (status Open), open the three-dot menu on the right-hand side for the payment run and click on Cancel.
A payment run can only be removed once it has the status Cancelled: open the three-dot menu for the cancelled payment run and click on Delete. Only cancelled payment runs can be removed.
Note: This article was created with the help of artificial intelligence and editorially reviewed.