In this article, you will find all the return reasons for claims transferred to Finion Capital, along with a description of each reason.
The following table lists every return reason and its description. For details on what happens to rejected claims and how they are handed over to collections, see Logic for transfer process to Finion FairPay.
| Displayed reason | Description |
|---|---|
| Purchase Limit | Claim was not purchased because the member is within the purchase limit. Contact your member so they can settle the open claims with Finion Capital. |
| Invalid IBAN | Your member has an invalid IBAN. Correct the stored SEPA mandate in the member's account. |
| Bank Account Dissolved | Your member's bank account could not be charged as it has been dissolved. |
| Attempted Fraud | Contact Finion Capital for further information. |
| Insolvency | The member is insolvent. |
| Member Deceased | The member is deceased. |
| Address Incomplete | The address stored for the member is incomplete. Please correct the member's address. |
| Invalid Address | The address stored for the member is incorrect. Please correct the member's address. |
| Missing/Invalid Information | Essential information of the member, such as a bank account or address, is missing. Please correct the data. |
| Claim Already Purchased | The claim has already been purchased. If this is a mistake, please contact support. |
| Claim Already Reversed | The claim has already been reversed and permanently rejected. If this is a mistake, please contact support. |
| Contract Disputed | The member has disputed the membership contract during collection. Please contact your member. |
| Direct Debit Authorization Revoked | The direct debit authorization has been revoked by the member and Finion Capital can therefore not collect the claims you have submitted. Please contact your member and create a new SEPA mandate. |
| SEPA Mandate Invalid | The SEPA mandate of your member is invalid. Please contact your member and create a new SEPA mandate. |
| IBAN on Blocklist | The IBAN of your member is on a blocklist and cannot be used. Please contact your member and create a new SEPA mandate. |
| Studio Contract Terminated | The member has disputed the membership contract during collection and it has resulted in termination. Please contact your member. |
| Bank Does Not Participate in SEPA Direct Debit | The member's bank does not participate in the SEPA Direct Debit scheme. Please contact your member and create a new SEPA mandate. |
| Maximum Claim Amount Exceeded | The amount of the claim exceeds the maximum limit and therefore cannot be purchased. |
| Maximum Claim Age Exceeded | The claim is too old and can no longer be purchased under the Finion Capital purchase agreement. |
| Purchase Temporarily Interrupted | The purchase is temporarily interrupted. If this reason persists for a longer period, please contact Finion Capital Support. |
| Manually set purchase stop | Finion sets this purchase stop when the member is in a debt settlement procedure. Studios see this rejection reason on the settlement statement, but not in the Software. |
| Reversal by Studio | The claim was reversed at the studio's request. |
| Missing Legal Representative | The claim belongs to a member who is not legally competent, for example a minor, whose legal representative is missing. Please record the legal representative in the member's account. |
| Studio Closed Due to Regulatory Requirement | The studio was closed due to regulatory requirements. |
| SEPA Mandate Repeatedly Invalid | The SEPA mandate of your member is invalid. Please contact your member and create a new SEPA mandate. |
| Payment Plan Agreed | The studio has agreed on a payment plan with the member and Finion Capital discontinues collection. |
| Invalid Creditor ID | The creditor ID of the studio is invalid. Please provide a valid creditor ID in the studio's master data. |
| Dunning process unsuccessful | The dunning process did not lead to a payment. The claim is returned to the studio for follow-up. |
| Client wishes no collection | The studio has instructed Finion Capital not to pursue collection on this claim. |
| Consumption credit charged back | A consumption credit linked to this claim was charged back, so the claim can no longer be purchased. |
| Other Reason | The claim was rejected for a reason not covered by the categories above. Contact Finion Capital for details. |