How to increase, cancel, and manage the number of your partner integrations

In this article, you will learn how to increase the number of your partner integrations via the marketplace or via the self-service contract, how to upgrade a package, and how to cancel it again.

Contents

• Requirements
• Option 1: Upgrade via the marketplace
• Option 2: Upgrade via the self-service contract
• Upgrade: If you need more slots
• Cancel package via the self-service contract
• Important information about packages and number of slots

Fast lane

1. Marketplace: Click on the banner "Upgrade now" > select a package > click "START NOW!".
2. Magicline self-service: Open Self-service > go to your contract > book additional partner integrations.
3. If you want fewer slots: cancel the package in Self-service (only possible if the requirements are met).

Requirements

To purchase, upgrade, or cancel a package, you need permission to manage the contract or license.

Option 1: Upgrade via the marketplace

If you reach your current integration limit, you will see a banner in the Marketplace indicating that you can unlock more integrations. This banner takes you directly to the upsell modal.

1. Open the Marketplace.
2. Click on the banner "Upgrade now".
3. In the modal "Book more partner integrations now", select the appropriate package (e.g., 1, 2, 3 or 4 additional partner integrations).
4. Click "START NOW!" on the desired package.
5. Complete the checkout process.

Result: After successful completion, the additional slots are available to you and you can activate more partner integrations.

Note: Displayed prices and package details may vary depending on the contract.

Option 2: Upgrade via the self-service contract

You can also book additional partner integrations via Self-service—directly in your contract.

1. Open Self-service - click on the avatar at the top right corner
2. Click on My Magicline contract
3. Under the Contract Details tab, click the three-dot menu on the right in the partner integrations row to book additional partner integrations.
4. Select the option: you need more?
5. Follow the checkout and confirm the purchase.

Result: After successful completion, the new number of slots is available to you.

Upgrade: If you need more slots

If you already have a package with additional partner integrations, you can switch to a larger package (upgrade).

1. Start the purchase either via the Marketplace (banner "Upgrade now") or via the self-service contract.
2. Select a larger package (more additional partner integrations).
3. Complete the checkout process.

Result: The new package is active and your number of slots increases accordingly.

Important: Packages cannot be combined. If you book an upgrade, the new package replaces your previous package.

Cancel package via self-service

If you no longer need additional partner integrations, you can cancel the package in Self-service via your contract.

1. Open Self-service.
2. Open your contract.
3. Select the option to manage or cancel the package with additional partner integrations.
4. Check the displayed notes (e.g., whether your active integrations match the remaining number of slots).
5. Confirm the cancellation as shown in Self-service.

Result: You will receive a confirmation with the end date of the package.

Important information about packages and number of slots

• Packages cannot be combined: You can only have one package for additional partner integrations active at a time. A new package replaces the previous one.
• Reducing the number of slots: A direct downgrade is not provided. If you want fewer slots, first cancel and then book the appropriate smaller package again.
• Cancellation only with appropriate requirements: Depending on contract conditions (e.g., minimum term) and current usage, cancellation may be restricted.

FAQ

• How can I cancel the subscription for additional partner integrations?
  You cancel the package via Self-service in your contract.
• When is cancellation technically possible?
  You can only cancel if the number of your active partner integrations fits into the remaining quota after cancellation.
• Is there a notice period?
  There is an initial period of 3 months. After that, the package is continuously renewed and can be cancelled daily.
• Is partial billing applied if booked during the month?
  Yes, billing is done on a pro-rata basis.

• Are additional partner integrations only available for certain regions/customer groups?
  No, there is no separation by country—the offer is generally available for all customers. Only customers with Price-Tier can book the new packages. For Framework customers, existing packages remain unchanged.