In this article you will learn: how to cancel items
Contents
- Cancelling a sale with the receipt number/member number/name
- Cancel a sale in the cash journal
- Execute a cancellation
Quick Guide
- Open Sales.
- Select "Cancel receipt" or "Cash journal".
- Select the sale you want to cancel and click "Cancel sale".
Cancelling a sale with the receipt number/member number/name
To cancel the purchase of an item, go to the Sales menu item. Open the three-dot menu in the upper right corner and click on "Cancel receipt". Here you have the option to search by receipt number, member number or name.
In the following dialog you can then use the search to find the corresponding sale.
Cancel a sale in the cash journal
The last sale can be called up at any time via the menu item Cash journal in the cash register. Each sale listed there can be cancelled via the menu item "Cancel sale".
Execute a cancellation
As soon as you have selected a sale via the search or the cash journal, you will be taken to the cancellation dialog.
In this view you can select which items of the sale you want to cancel. You can either cancel single items or all items of a sale. It is also possible to cancel other items of a sale at a later time.
Once you have selected all the items, you can complete the cancellation process by clicking the Cancel button.
The amount to be paid out to the member will then be displayed and the corresponding cancellation receipt will be printed, if a receipt printer has been set up.
Special features of the cancellation
If no payment has been made for a sale, e.g. payment by direct debit or later payment, the software will recognise this during the cancellation and display a payment amount of 0 €. However, the correct cancelled sales will still be displayed on the cancellation receipt.
Note: This article was created with the help of artificial intelligence and editorially reviewed.