In this article you will learn everything about the Adyen Essentials Portal
Quick guide:
Request access for Essentials
Essentials Log-in
Section 1: Home
Section 2: Payments
Section 3: Disputes
Section 4: Finance
Section 5: Notifications
Request access for Essentials
If you use Finion Pay, you can request access to the Adyen Essentials Portal, which gives you insights into all your transactions, payouts, and transaction costs.
Please contact finionpay@magicline.com to get access to the portal, and let us know the email address for which access should be set up.
Essentials Log-in
Portal access: https://essentials-live.adyen.com/
Username: Please enter the username you received in the registration email
Account: Company.SportAllianceGmbH
Password: Enter the password you set during the registration process
After logging in, you may be prompted to select your merchant account. Please start typing your Magicline tenant to see which accounts you have access to.
Section 1: Home
What can I do here?
- At the top left, you have the option to select your merchant accounts (#1)
- You can see the number of transactions and the revenue amount for different time periods. At the top right, you can adjust the time periods (#2)
Section 2: Payments
What can I do here?
- Here you have an overview of all payments made with Finion Pay. For each payment, you can see the date, amount, payment method, and status.
- If you click on a row, additional information will be displayed, such as the purchase receipt and payment history.
Section 3: Disputes
In this section, you can view all disputes and chargebacks. In the case of credit card chargebacks, you have the option to defend them by providing proof of charge. However, Finion Pay automatically credits the chargeback amount to the member's account in Magicline, including a claim for the applicable chargeback fee.
It is recommended that you set up an appropriate dunning procedure to automatically contact members who file chargebacks.
Please note: SEPA and BACS transactions that are charged back cannot be defended.
Section 4: Finance
Sales
In this section, you will see an overview of all sales made with Finion Pay.
What can I do here?
- View a detailed overview of all sales for different periods and granularity (day, week, month)
- An overview of how many refunds have been made for all transactions made with Finion Pay
- If you hover over any bar with your mouse, you will see the current settlement details of the transactions for the selected date. More information about payouts with Finion Pay
- Pending = Not yet debited from your member's account
- Ready to payout = This revenue will be paid out with the next batch
- Already paid out
Payouts
With Finion Pay, we pay out to your bank account by default twice a week, on Tuesday and Friday. In the Payouts tab you can view the payout batches.
What can I do here?
- You can view the payout batches regarding the paid out amount, transaction costs, adjustments, and refunds.
- If you click on one of the bars, the payout batches for the respective payout day will be displayed.
- After you have clicked on a payout, you can download a report for this payout (#1). This CSV report gives an overview of all transactions that were paid out, as well as any adjustments. Learn more about adjustments and payouts.
- You can download all reports under Finance / Settlement details
Information about the report
Below you will find an explanation of the report and the transactions it contains, especially those that contain a PSP reference. These lines represent processed transactions and contain various types of information:
- Payment Method: The payment method is represented by an abbreviation. For example, "mc" stands for Mastercard.
- Gross Credit (GC): This is the amount of the processed transaction.
- Net Credit (NC): This value corresponds to the actual amount paid out.
- Commission (NC): These are the fees associated with the selected payment method. These can vary depending on the transaction amount and start at 0.8% for Girocards.
In the overview, you may also find lines without a PSP reference. If the "Change Reference" column contains an entry such as "Transaction fees 13 May 2023," this means that the line represents the sum of the fixed transaction fees for that particular day. Please note that for each processed transaction, regardless of the transaction status, a transaction fee of €0.10 is charged. This means that this fee is also charged if your customer's credit card does not have sufficient funds. The commission, on the other hand, is only charged when actual income is paid out.
File format and tips for opening with Excel and other tools
The payout report is provided in CSV format (comma-separated values), with each column separated by a comma. Some programs such as Apple Numbers and Google Sheets can open this file directly without any additional steps. In Microsoft Excel, however, you may need to perform a transformation to ensure it is readable. In this Microsoft help article you will find detailed instructions on how to achieve this:
Import or export text (txt) or CSV files in Excel
Please also note that the file follows the English convention for decimal representation, which differs from the convention commonly used in Germany. If you want to change the decimal representation, you can follow these specific instructions for Excel:
How to change the character used to separate thousands or decimals in Excel
Section 5: Notifications
What can I do here?
- Set up email notifications for events related to your merchant account
- Fraud: A credit card used in your studio is associated with an ongoing fraud case. This may lead to a chargeback after a certain period of time.
- Chargebacks: Automatic notifications about chargebacks submitted by your member or the card or account holder
- Account: Any notification regarding your account
It is recommended that you subscribe to all system notifications.