How to configure your MySports Selfservice for App & Web

This article will help you navigate through the various settings and options available to you in Magicline, to tailor the functionalities available for your members in MySports App and Web Self Service

• Accessing Self Service Configuration
• General Options
• Editing Options
• Personal Member Data
• Contract Data
• Additional Data
• Compensations

Quick guide:

1. Go to MySports / Administration / Selfservice

2. Click “Create configuration” or click on the already existing one
3. Customize the settings within the widgets

Accessing Self Service Configuration

You'll find the Self Service Configuration section under MySports / Selfservice. This is your control center for personalizing the self-service options you offer to your members.

General Options

Within the Self Service Configuration, you'll find the following general settings for your Gym:

• Active: You can activate or deactivate the self-service options here. An active setting means members can access self-service features that are set up within this configuration.
• Create Self service Configuration: This button allows you to create a new configuration for another location or service tier within your gym chain with different settings.

Editing Options

When editing options, you can determine the level of control you have over member data changes:

• Deactivated: The area is completely deactivated and therefore not visible to the member in MySports.
• Check changes: Select to review changes before they take effect.
• No changes possible: Lock specific data from being changed by the member.
• Directly apply changes: Choose to automatically accept changes made by members.

Personal Member Data

Under Member Data, you can manage the data your members can view and edit:

• Personal Data: Decide if members can check and modify their basic personal data.
• Address: Control if members can view and change their address details.
• Contact data: Manage whether members can view and update their contact information.
• Payment method data: Manage, whether a member can update the payment method data

Special Settings

Digital COVID-Certificate: Determine if members can upload a digital COVID certificate.

Contract Data

MySports also provides extensive contract management settings:

• Contract data: Show all contracts or select details members can access.
• Contract documents: Turn on or off access.
• Cancellation main contract: Allow members to check the status of their contract termination and cancel the main contract (note: members can have more than one contract following your settings in Magicline)
• Withdraw cancellation: Members can directly revoke their termination if this is activated.
• Suggest freeze period before cancellation: If a member want's to cancel the contract, you can suggest an freeze period via a message shown in a pop-up in Self Service area.
• Cancellation for Additional module: Additional Modules can be canceled separately from the main contract.
• Freeze periods: define whether a member can request an freeze period via Self Service or not.
• Bonus periods: If a member has got a Bonus period e.g., from the Member rewards program, you decide, whether the start date should be monthly or individual.
• Voucher Code: redeem voucher code? Decide whether the member can do this via Self Service or not.

Additional Data

Under Additional Data, further customization is available:

• Member Account: Enable a detailed view of the member's account.
• Studio Invoices: Members can view and manage their studio invoices.
• Consumption credit: Control if members can view and top up their consumption credit.
• Notification for access restriction: Activate to show notices regarding access restrictions.
• Check in history: Show the information for past check ins in the Self Service area

Compensations

The customer compensation process provides a dedicated tool in the Magicline to compensate customers with different compensation schemes and options. Compensations can either be directly assigned and processed for customers, or compensation claims can be created to be redeemed via the MySports self-service.

You have the following setting options:

• Deactivated: The area is completely deactivated and therefore not visible to the member in MySports.

• No change possible: The Compensation section is visible in MySports / Self-Service and the member can see which compensations have been assigned to him . In this case, however, he cannot redeem any outstanding compensation.

• Check changes: After a member selects a compensation, a claim is created. You can accept or reject this request in the Tasks / Requests / Self-Service area.

• Apply changes directly: The selected compensation is applied directly and credited to the member.

For more detailed information regarding compensation systems in Magicline, please visit this article.