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Member transition from MySports App to your Branded App

  • Updated

In this article, you will learn: How the transition from the MySports App to your Branded App works and what you need to consider for your members.

Overview:

Fast lane

  1. Once the Branded App version is released, the option for new studio connections to the MySports App will be discontinued.
  2. Existing studio connections in the MySports App will remain active.
  3. New members must use the Branded App.
  4. Inform your members about the change for a smooth transition.

Discontinuation of the MySports App for new studio connections

Once your Branded App version is released, no new studio connections will be possible with the MySports App. This means:

  • New members can only register and connect via the Branded App.
  • Existing members will still have access to the MySports App but must re-register to use the Branded App.

This ensures that all new users can immediately benefit from your Branded App.

Existing studio connections remain

All members who are already connected via the MySports App will retain their access. These studio connections will remain active and functional. An immediate switch is not required for these users. However, for the Branded App, these members will also need to re-register.

Transparent communication to members

Clear communication is essential to ensure a smooth transition to the new app. Inform your members in advance about the following points:

  • The new app replaces the MySports App for new studio connections.
  • Existing access to the MySports App will remain - but for using the Branded App, a new registration in the Branded App is required.
  • All new members should use the Branded App.

Tip: Use email notifications, push messages, or a short info sheet to inform your members.

 

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