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Disconnect a Member's Studio-Connect (MySports / Branded App)

  • Updated

This article explains how to remove a member's studio connection ("Studio-Connect") for your currently selected studio. You will also learn what exactly is disconnected depending on the Member Platform (MySports or Branded) and which permission you need for this.

Contents

Fast lane

  1. Switch to the correct studio context (the studio for which you want to disconnect the connection).
  2. Open Members / Member Search and select the member.
  3. Go to Overview in the member profile and open the ⋮ menu (three-dot menu).
  4. Click Disconnect from app to disconnect the studio connection for the current studio.

Prerequisites: Permission "Manage app connection"

To disconnect a member's studio connection, you need the Manage app connection permission. By default, this is only granted to the roles Admin and Office.

If you do not see the menu option to disconnect, you most likely lack this permission. In that case, contact someone with admin rights so they can assign the permission to you.

Remove Studio-Connect for a member

You disconnect the connection directly in the member profile – and always only for the currently selected studio.

  1. Open Members in the navigation (in English interface: Members).
  2. Search for the member and open their profile.
  3. Make sure you are in the Overview tab.
  4. Click the ⋮ menu (three-dot menu) at the top right.
  5. Select Disconnect from app.

 

What exactly is disconnected? (Basic MMP vs. Branded MMP)

Which connection(s) are disconnected depends on whether you use the Basic Member Platform (Basic MMP) or a Branded Member Platform (Branded MMP) – and whether there was previously a Basic connection.

Setup Result of "Disconnect from app" Other studio connections
Basic Member Platform
(no Branded App)		 The connection to the current studio is removed. Remain intact.
Branded Member Platform
(never Basic before)		 The connection to the current studio is removed. Remain intact.
Branded Member Platform
(Basic was active previously)		 Two connections are removed:
– the MySports connection
– and the connection to the Branded App for this studio		 Remain intact.

Frequently Asked Questions & Troubleshooting

I don’t see "Disconnect from app" – why?
You usually lack the Manage app connection permission (default: Admin & Office).

 

What should I check before disconnecting?

  • Whether you really want to remove the connection (e.g., device change, duplicate account, or support case).

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