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Pause or disable customer loyalty program

  • Updated

In this article, you'll learn to: To pause or disable your loyalty program.

Quick guide:

  1. MySports / Loyalty program / Overview
  2. Three-point menu
  3. "Select "Pause loyalty program

General

You can temporarily pause or disable your loyalty program - both options are available at any time.

Note: We advise you not to use these options lightly, as this could affect the credibility of the program and cause disappointment among your members.

Paused programs can be reactivated or deactivated. Deactivated programs can be reactivated.

Note: You can only have one active loyalty program at the same time. In this context, paused programs count as active.

Pause loyalty program

During a pause, the loyalty program is still active, but it is not visible to your members.

  • The details of the program are not displayed during the "pause", but the credit points are saved for each member

  • Joining the loyalty program is not possible during the break

  • "Collecting" new points is also not possible

  • Configuration updates can be made at any time during the breaks

To pause your loyalty program, please go to your Software and click on MySports / Loyalty program. Then click in the overview in the three-point menu of the corresponding program on Pause customer loyalty program and confirm your selection.

Loyalty program overview with three-dot menu (Pause / Deactivate)

End the pause

End the pause to display the customer loyalty program again.

  • Active members can access the program and see their points again

  • New points are calculated according to the current program configuration

  • New members can join the program

Ending the pause is also done through the three-dot menu.

Deactivate loyalty program

When you deactivate a loyalty program, the configuration of the program is kept, but the rest is deleted.

  • All participants will be removed from the program

  • All points and rewards will be deleted and cannot be restored

  • If you reactivate the loyalty program, all former participants have to join the program again

To pause your loyalty program, please go to your Software and click on MySports / Loyalty program. Then click in the overview in the three-point menu of the corresponding program on Deactivate loyalty program and confirm your selection.

Please note: After deactivating the loyalty program, all points and rewards will be deleted and cannot be restored for this or any other program.

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