Overview of the most common questions about Finion Pay

In this article, we give you an overview of the most frequently asked questions about Finion Pay, with links to articles in the Help Center:

• General Information
• Payment Options and Processing
• Terminals and Technical Support
• Prices and Fees
• Account and Activation
• Invoices and Payouts

General Information

1. Who should I contact if I need assistance?

   Answer: Please email the Finion Pay Support Team at support@magicline.com.

2. Can Finion Pay be used in every country?

   Answer: Yes, Finion Pay is available in all countries. Find more information in the article Activating the Finion Pay Service.

Payment Options and Processing

1. What is Finion Pay?

   Answer: Finion Pay allows you and your members to complete membership contracts with all common payment methods, pay for counter sales via card terminal, or settle outstanding amounts easily and conveniently. Read in this article how the Magicline Payments integration works in Magicline.

2. Can I use PayPal for recurring payments?

   Answer: No, PayPal is only supported for one-time payments. 

3. How can I activate PayPal?

   Answer: PayPal can be activated under Settings / Finion Pay / Payment Methods. For a detailed guide, read this article.

4. How can I use payment links?

   Answer: There are two options: either directly via email, SMS, or letter, or automated via the dunning system. Learn more about payment links in this article.

5. Can I accept recurring credit card payments immediately?

   Answer: Yes, recurring credit card payments are available.

6. Can I use SEPA direct debits for recurring payments?

   Answer: Yes, Finion Pay supports SEPA direct debits. Learn more about SEPA direct debits.

Terminals and Technical Support

1. What is the terminal rental fee?

   Answer: The terminal rental fee is €19.95 per month. For ordering additional terminals or managing the service, find more info in the article Managing Card Terminals.

2. How can I cancel the terminal subscription?

   Answer: Send an email to support@magicline.com.

3. Can customers use a different terminal?

   Answer: No, only terminals provided by Magicline are compatible.

4. What are the contract terms for terminals?

   Answer: The terms are monthly and can be canceled at any time.

5. Where can I order additional terminals?

   Answer: Additional terminals can be ordered through App Store / Finion Pay. Read this article for more details.

Prices and Fees

1. What are the transaction fees?

   Answer: The complete price list can be found in the Support Center. See Fees Article.

2. How much does a €100 transaction cost?

   Answer: There is a fixed fee of €0.135 for each transaction. For a VISA card, an additional fee of 1.49% applies. For a €100 transaction, this is €0.135 plus €1.49 (1.49% of €100). The total cost of the transaction is €1.63.

Account and Activation

1. What is the contract term for Finion Pay?

   Answer: There is no minimum contract term. 

2. How extensive is the registration process for Finion Pay?

   Answer: Registration is done through the App Store. Follow the instructions in this Activation Article.

Invoices and Payouts

1. Where can I find invoices for Finion Pay?

   Answer: Invoices can be found under Settings / Finion Pay / Invoices. More information on payouts is available in the Payouts Article.

2. Why is there a separate invoice from MySports?

   Answer: Transactions through MySports are billed separately.

3. How does the Essentials Portal work?
   Answer: The Essentials Portal contains information about transactions, payouts, and transaction costs. Learn more about financial overviews, transactions, and information in the Essentials Portal here.

   These answers give you a comprehensive overview of the most frequently asked questions about Finion Pay. Through the linked articles in the Help Center, you will find detailed guides and further information.